Terms of Service

Last updated September 21, 2026

1. What these terms cover

They govern use of FacilityStream — the website, the application, and the public request portal. By creating an account or using the product, the organization doing so agrees to them. Where a signed agreement says something different, that agreement wins.

In these terms, “you” means the organization that holds the account, and “we” means the provider of FacilityStream.

2. Accounts

• An account belongs to an organization, not to a person. Staff come and go; the account stays with the organization.
• You are responsible for who you let in and for keeping sign-in details private.
• You must give accurate contact details and keep them current — a billing or security notice that reaches nobody is still a notice we sent.
• Tell us promptly if you believe someone has reached your account who should not have.

3. Your data

Your data stays yours. Work orders, assets, photographs, people, history — all of it. Nothing here transfers ownership.

You grant us only the permission needed to run the service: to store it, back it up, display it to people you have authorized, and process it as the features you have switched on require. Nothing more.

We do not sell it, mine it for advertising, or use it to train models. The Privacy Policy sets out exactly what is done with it, including what leaves our systems and when.

You can export your data at any time while the account is live, and you are responsible for having the right to put into the system whatever you put into it.

4. What you agree not to do

• Break the law with it, or use it to harass or harm anyone.
• Try to reach another customer's data, or any part of the system you have not been given access to.
• Probe, scan or load-test the service without asking us first. Ask and we will usually say yes.
• Resell or sublicense access, unless we have agreed that in writing.
• Upload malware, or content you have no right to upload.
• Use the public request portal to send bulk unsolicited messages.

Where a breach is serious or ongoing, we may suspend an account to protect other customers. We will tell you why, and we will restore it once it is resolved.

5. Availability

We aim to keep the service running and will give notice of planned maintenance where we reasonably can. We do not promise uninterrupted service: hosting fails, networks fail, and third parties we depend on have outages of their own.

Backups run daily. Backups are a recovery mechanism, not a guarantee against every kind of loss, and they do not replace your own export if your records matter to you.

6. Payment

• Fees are those quoted for your plan when you subscribe.
• Fees are billed in advance and are not refundable for a period already begun, unless the law says otherwise or we agree otherwise.
• We will give at least 30 days' notice before a price change affecting you.
• An invoice left unpaid after reasonable reminders may lead to suspension. Your data is not deleted at that point — see section 8.

7. Artificial intelligence features

The briefing and assistant features send information from your system to a third-party AI provider and show you what comes back. They are off until switched on.

AI output can be wrong. Treat it as a prompt to look at something, never as a decision. Do not rely on it for anything affecting safety, compliance or a person's employment without checking the underlying records yourself.

8. Ending the arrangement

• You may cancel at any time. The service runs to the end of the period you have paid for.
• We may end an account with 30 days' notice, or immediately for a serious breach of section 4.
• After an account ends, your data is kept for 30 days so you can export it or change your mind. After that it is deleted. Ask and we will delete it sooner.

9. Liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties and are not liable for indirect or consequential loss, lost profits, or lost data beyond what our backups hold.

Where liability cannot be excluded, it is limited to the fees you paid in the twelve months before the claim.

Nothing here limits liability for fraud, or for anything else the law does not permit to be limited.

10. Changes to these terms

We may update these terms. If a change materially affects you we will email current customers at least 30 days beforehand. Continuing to use the service after that is acceptance; if you would rather not, cancel and we will refund the unused part of the period.

11. Governing law

These terms are governed by the laws of the State of Texas, United States, and the courts there have jurisdiction — without affecting any right you have to bring a claim where you live.

12. Contact

Questions about these terms: [email protected], or the contact page.