A request comes in, becomes a work order, gets assigned, gets done, and stays on the record. Nothing depends on remembering to write it down afterwards.
See it with your own work →Requests from the portal, jobs you raise yourself and work generated by a PM schedule all land in the same list. There is no second place to check.
Emergency, Urgent, Routine and Low, each with a response time attached. The dashboard shows the split at a glance, so you can see when everything has quietly become urgent.
Approval emails carry Approve and Deny buttons that work from a phone on cellular data. A supervisor decides from the car park rather than at the end of the week.
Whoever reported it gets a link showing where it stands, and an email each time it moves — picked up, waiting on parts, scheduled, finished. The one that says it is done arrives with the completion photos attached, so they can see the work without walking down there. That link is signed, so nobody can walk it to somebody else's job.
The moment a job lands on a technician they get an alert. Each one picks their own channel — email, text, both, or none at all — and gets told once per job, never twice. Texts go through the carrier's own email-to-text gateway, so there is no per-message bill and no third-party account to sign up for.
Emergency and Urgent work sends its own alert to whoever you nominate, the moment it is submitted — with the building, the problem and who has it, before anyone opens the dashboard.
A teacher reports a broken door closer from the portal. It arrives as a request with a number, a building and a photo. You turn it into a work order, set it Routine, assign it to whoever is on that building this week. They close it on a tablet with the parts they used. Next June, when somebody asks why that door has eaten three closers, the answer is already written down.
About twenty minutes, using your buildings and your work — not a canned example.
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